We bill your insurance company directly for services provided. For your convenience, you can pay your Lenox Hill Radiology bill online. We accept cash, checks, VISA, MasterCard, and Discover. Any patient responsibility required by your insurance plan, including copays, coinsurance, or deductibles, is due at the time of service.
Pay Your Lenox Hill Radiology Bill Online
For assistance, click here to chat with a representative
To update your insurance information in your account, log in to the Patient Portal.
Exam Cost Estimate for Uninsured and Self-Pay Patients
The Good Faith Estimate (GFE) is a required notification sent by healthcare providers to uninsured and self-pay patients that outlines reasonably expected charges for a medical item or service, such as an imaging study. The GFE is based on information known at the time of scheduling. Uninsured and self-pay patients will automatically receive a GFE via text or email when they schedule an appointment at our center. Uninsured and self-pay patients may also request a GFE prior to scheduling. Click this button for more detailed information on GFE.
Important Insurance Information
When you arrive for your appointment, please bring your insurance information. Any co-payment required by your insurance plan is due at your appointment.
ELIGIBILITY
It is the patient’s responsibility to provide their current/active insurance at time of scheduling.
If you have questions or concerns about your insurance eligibility and/or benefits email: NYIVTCustomerSupport@RadNet.com
PRE-AUTHORIZATION
In order to make your visit to our office as smooth as possible, please keep in mind that it is the patient and referring physician’s responsibility to confirm pre-authorization requirements and obtain the approval that is required for the exam.
We will contact you two business days before your appointment date to reschedule if your insurance carrier has not yet issued the required authorization.
- NYIVTCustomerSupport@RadNet.com
- Fax: 646-902-3747
If we have not received the pre-authorization number, please contact your insurance company and/or your referring physician’s office and then provide it to us.
Frequently Asked Billing & Insurance Questions
How much do the exams cost?
If you have insurance, your exam cost will vary. Speak with your insurance provider for the most accurate estimate.
If you do not have insurance, use the Good Faith Estimator (GFE) to estimate the exam cost.
What payment methods do you accept?
We accept Visa, MasterCard, Discover, CareCredit, check, and cash payment methods. Please note: a 3% credit card fee will be applied to credit card transactions. Cash, debit cards, prepaid cards, and check transactions are not subject to a surcharge. All copayments, coinsurance, and deductibles are due at the time of service.
Do you offer payment plans or alternative payment options?
Although we do not offer payment plans, we do accept CareCredit as an alternative payment option. If you would like to learn more about or apply for CareCredit, please visit www.carecredit.com. All copayments, coinsurance, and deductibles are due at the time of service.
How do I pay my Lenox Hill Radiology bill?
Whose responsibility is it to get pre-authorization for an imaging exam?
Please keep in mind that it is the patient and referring physician’s responsibility to confirm pre-authorization requirements and obtain the approval that is required for the exam.
We will contact you two business days before your appointment date to reschedule if your insurance carrier has not yet issued the required authorization.
If we have not received the pre-authorization number, please contact your insurance company and/or your referring physician’s office and then provide it to us.
What does “Pending Authorization” mean for my exam?
There are several reasons why your exam may be pending authorization. First, it should not be assumed that authorization was denied, only that more time and/or information is needed to complete the process. Oftentimes, your chart notes from your doctor must be obtained and sent to the insurance company for review. The staff at Lenox Hill Radiology will ensure that is accomplished so you don’t have to.
Have other questions regarding the bill you received from Lenox Hill Radiology?
Click here to chat with a representative or give us a call:
844-833-8652
Hours of operation:
8 a.m. – 8 p.m. EASTERN Weekdays
10 a.m. – 2 p.m. EASTERN Saturday